1. When will my order be processed?
All orders are processed within 1–3 business days. During new drops or restocks, processing may take slightly longer.

2. How long does shipping take?

US Shipping: 3–7 business days , International Shipping: 7–21 business days
You will receive a tracking number once your order ships.

3. Do you ship worldwide?
Yes, Soul Ties offers worldwide shipping.
International customers are responsible for customs or import fees required by their country.

4. How do I track my package?
Once your order is shipped, a tracking number will be sent to your email. If you don’t see it, check your spam folder or contact us at soulties.contact@gmail.com

5. What is your return policy?
We accept returns or exchanges for unused items in original condition.
To start a return, email us at soulties.contact@gmail.com

6. My order arrived damaged or is missing what should I do?
If your package is lost, delayed, or arrives damaged, reach out immediately at soulties.contact@gmail.com. We’ll help resolve the issue as fast as possible.

7. Can I change or cancel my order after placing it?
If your order has not yet shipped, we can assist with changes or cancellations.
Contact us quickly at soulties.contact@gmail.com

8. How do I contact customer support?
For all questions, concerns, order issues, or collaborations, email us at:
soulties.contact@gmail.com